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12 Month Warranty

This warranty is in place to cover you for any faults that may arise within the first 12 months (from purchase date) of owning the product.

Please contact the customer service team at support@recono.me or chat to one of our team at https://recono.me. If our engineering team cannot help you to resolve the issue, a return label will be sent to you and we ask you to carefully package and send the item back to us.  

What is covered?
  • Technical defects
  • Faults caused by improper workmanship or materials
What is not covered? (We photograph and diagnose each device before shipping)
  • Accidental damage
  • Damage to screens, fascias and surrounds (inc. fading and discolouration)
  • Liquid damage
  • Issues caused by third party software
  • Issues caused by unlocking your device
  • Any components added since the item was originally sold to you
  • Your warranty will also be void if we find evidence that the item has been opened up in a way that may have affected the device

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